Robert K Taylor Offers Advice on Why Customer Service Matters During the Pandemic

What is customer service, and why is it important

The importance of customer service during a crisis

How to be a good customer service representative

  • Always be polite and courteous
  • Listen to the customer and ask questions when necessary
  • Be knowledgeable about the company’s products or services
  • Put yourself in their shoes — what would you want if you were a customer service representative for your company
  • Offer solutions to problems, not just apologies for them
  • Treat every interaction with a customer as an opportunity to make a positive impression on someone who may become a long-term client of your company

Examples of how great customer service can make a difference during a crisis

Pharmacist delivers medicine to home-bound patients

Walmart manager helps the elderly

College Chefs serve the retirement community

Zappos opens a hotline to chat with customers

Final Thoughts

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Robert K Taylor is a former public adjuster turned consultant from Sanger, California

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Robert K Taylor

Robert K Taylor

Robert K Taylor is a former public adjuster turned consultant from Sanger, California

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