Robert Taylor, Former Public Adjuster, Shares the Nine Characteristics of a Successful Consultant in the Digital Age

Former Public Adjuster, Robert Taylor, Discusses Consulting in a Digital Age

1. Self-Confidence

Self-confidence is key when presenting an authoritative voice to clients and prospective clients. As a consultant, you will need to show that you are not uncertain when you respond to a client’s questions. You will need to learn to speak with authority. When you are discussing sensitive matters with your client, be sure that you present yourself confidently and avoid being unclear in your response.

2. Humility

There is nothing worse than a consultant who is arrogant or boastful warns former public adjuster turned consultant, Robert Taylor. They can often rub clients the wrong way, leading to their early dismissal. You will want to build a reputation for yourself that encompasses caring and empathy as well as being an authority in your chosen field.

3. Superior Knowledge

Especially when working in the digital field, you will need to have superior knowledge of your chosen business area. As the previous point emphasizes, do not act superior, but modestly be the best in your field.

4. Be a Team Player

As a consultant, it is your responsibility to build a collaborative relationship with your peers and clients. You will need to learn how to balance competing interests and become a fully functioning member of a team. You will need to work not only with your client but also with other consultants who may have been brought in to solve related problems.

5. Have Excellent Communications Skills

You will need to be conversant with all forms of communication, both oral and written. Being a good speaker is just as important as writing concise and clear emails and presentations. If you are a poor communicator, chances are that you will not make a good consultant.

6. Be a Good Listener

Robert Taylor Explains the Benefit of Listening

7. Adaptability

Great consultants need to be adaptable. They need to be able to work in a wide variety of work environments, and they need to be able to get along with many different types of people. This is especially true in this digital age as some business practices have been heavily impacted by remote work stations. Some employees may be resentful of a consultant coming in to help, and they may feel worried about their jobs. It is your job to show these employees that you are not meant to replace them, but instead, to supplement their work and help make their jobs easier.

8. Be Disciplined

Excellent consultants have a high level of personal discipline. They do not procrastinate or shirk hard work, and they know how to accomplish great results in as short a period of time as possible with little friction. A great consultant is a problem solver: when your client brings you in to work on a problem, they should be able to expect that you will do so efficiently.

9. Be Trustworthy

Taken together, all of these skills lead to gaining your client’s trust. If your client feels that they cannot trust you, they will not hire you to solve their problems. If you can calm your client’s worries and show them that you are worth your consulting fee, they will be more likely to hire you.

Being a Helpful Consultant in the Digital Age

Especially when digital matters are at hand, it is imperative that you take on all of these eight characteristics. You need to be able to understand your client’s problems, figure out how to remedy them in as short a time as possible, and set up your client for future success.



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Robert K Taylor

Robert K Taylor

Robert K Taylor is a former public adjuster turned consultant from Sanger, California